Shipping Policy

1Delivery area

We deliver all over Malaysia and worldwide with free shipping. For orders outside Malaysia, email helpdesk@cloudsoft.my before you order so we can confirm the delivery details.

2Dispatch and courier

Your order is delivered within 24 hours of being placed, through J&T Express. You receive a tracking number, so you can track your parcel yourself on the J&T website or app.

3Digital (e-key) delivery

If you ask for the licence key as an e-key, we send it to the email address on your order. Please check your spam folder if you cannot see it.

4Cash on Delivery and payment

You can pay by Cash on Delivery where it is offered, or online at checkout. If a Cash on Delivery order is refused or not collected, J&T returns the parcel to us and the order is closed.

5Lost, damaged or undelivered parcels

• Lost in delivery: email us and we resend your order.
• Wrong address or not delivered: for Cash on Delivery orders the parcel is returned to us. If you already paid online or by bank transfer, we resend it after you confirm the correct address. An extra shipping charge applies to the resend.
• Damaged parcel: email us photos within 24 hours of delivery and we send a replacement.

6Your address

Please check your name, address and phone number before you pay. J&T needs a working phone number to deliver.

7Related policies

See our Return and Refund Policy, Terms and Conditions and Privacy Policy.